Problem: User tries to create a directory, but very little information (or none at all) is shown
Possible Cause 1: The admin has not set up the classrooms yet and assigned students to them.
Possible Cause 2: Member’s information is marked as ‘hidden’. This is possibly due to the ‘Mark information as hidden’ being set when imported. To fix this, the admin can go to the Members-Groups-Families page and select all records. Then choose ‘Add Selected To’ drop down and pick the ‘Update’ option. Set ‘Show All Fields Online’ to ‘Yes’ and choose Save.