Process a Refund
Sometimes a refund is necessary due to a customer’s incorrect order or a variety of other reasons. Below is a link to Stripe's support page.
Note: These are directions taken from the vendor's support pages and may get updated from time to time.
Add’l steps to be taken in PTOffice:
If refunding a member’s registration fee, you should also remove them from the Membership Fee group of the same name.
If refunding a member’s store purchase, you should also remove the order placed by...
- Go to the store module
- Go to the Active Orders page
- Click the three dot menu of the order you wish to refund and choose "Archive".