Process a Refund

Sometimes a refund is necessary due to a customer’s incorrect order or a variety of other reasons. Below is a link to Stripe's support page.

Note: These are directions taken from the vendor's support pages and may get updated from time to time.

Stripe Refund

Add’l steps to be taken in PTOffice:

If refunding a member’s registration fee, you should also remove them from the Membership Fee group of the same name.

If refunding a member’s store purchase, you should also remove the order placed by...

  1. Go to the store module
  2. Go to the Active Orders page
  3. Click the three dot menu of the order you wish to refund and choose "Archive".
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